The workers was seen tossing the packages between two bins at the depot. Photo / Samantha Wilson
The workers was seen tossing the packages between two bins at the depot. Photo / Samantha Wilson
A Courier Post contractor has been filmed throwing packages outside the NZ Post depot in Whangārei, with the NZ Post boss saying there is "no excuse" for his actions.
The video was posted to TikTok complete with the title "Merry Christmas from NZ Post" and jaunty festive music.
It shows the worker tossing packages between two bins outside the depot.
Whangārei woman Samantha Wilson told the Herald that she recorded the video on Monday while waiting at a nearby business.
She said she was shocked by what she saw, adding she had heard rumours of packages being mishandled in this way but was surprised to see it happening in the open.
New Zealand Post chief operating officer Brendon Main described the incident as an "isolated event" and said that customers could still "absolutely" have confidence in their service.
"This is undoubtedly our busiest Christmas ever as far as the volume of packages that we're working through but there is no excuse for what's in the video," Main told the Herald today.
He said they were first made aware of the video on Tuesday and had identified the contractor.
"We have spoken to the person concerned and we're working through that with them. We expect every package to be treated better than that."
He said the incident was "reasonably isolated" and his team were working hard to ensure they meet their own standards.
"This is a small example, we know we've got thousands of people up and down the country who are doing things the right way," he said.
If the actions in the video appear familiar to Kiwis, it may be because it is the latest in a series of videos showing NZ Post couriers being less than careful with their deliveries.
Main insisted that NZ Post staff were "really proud" of their efforts throughout lockdown and would feel upset that the public might judge them by the actions of this one contractor.
"We hate to see all the good work that's gone in undone by one careless act."