She trained as a nail technician in 2002, and then as a beauty therapist and makeup artist, before taking up her own salon in Otorohanga in the Waikato.
Around 12 years ago, she began exploring importing natural and organic beauty products for her business but struggled to find one she was happy with.
"I started looking at manufacturing my own range, so I could have a more hands-on approach. I spent three years researching ingredients and manufacturers.
"I really wanted to be able to work with a New Zealand manufacturing company but what I found was that, unfortunately due to our small size, I couldn't find a company to work with that could produce the minimum order numbers I would start with as a new business."
She finally found a manufacturer in Canada which ticked all the boxes and was able to create her 28-product range, VIP ME Cosmetics - a range of vegan friendly skincare and makeup made from natural and organic ingredients, which she has started selling online to New Zealand customers in the last 12 months.
Confidence
Ms Mack said that she, like many businesspeople, has faced a lack of confidence.
"Not in my products but in myself … many of us in business have that self-chatter. But I am lucky that I have people that pop up from nowhere at just the right time. And my clients are truly amazing people too."
She advises anyone starting a cosmetics line to "do your homework and then do your homework again".
"And make sure you have enough financial backing for a good two to three years as it does take a long time to reap the rewards of all your hard work."
She said that while the market is heavily saturated with other natural/organic brand cosmetics, companies that showed they cared about customers could stand out.
"I never started this to turn into some large corporate company, I started this to reach everyday women from all walks of life, to help educate them and build them up, with a more one-on-one approach," she said.
