Help & Support

How do I reset my password?

You can reset your password from the 'Sign in' form on our website. A link will then be sent to your email address for security purposes. Once you have opened the link in the email you will be asked to enter a new password.

How to reset your password.

If you are logged out of your NZ Herald account.

1. visit www.nzherald.co.nz

2. Click either the "sign in" button on the left-hand navigation bar or the person icon on the top right-hand corner of the NZ herald homepage. You will be redirected to the log-in screen. You can also log out the same way.

3. Enter the email address that you use for the NZ Herald login.

4. On the sign-in screen click the "forgot password" link.

5. Confirm the email address you use for your account. We will send a "reset password" email to this address.

6. Follow the instructions in the email.

If you are logged in to your NZ Herald account.

1. visit www.nzherald.co.nz

2. Click on the person icon in the top right-hand corner of the homepage. You will see the name you have used to set up your account next to it. This will take you to a portal to manage your account. You can also follow the link here (https://www.nzherald.co.nz/my-account/profile/details/

3. In the My Account screen scroll down to the "change password" heading and click the blue edit button next to it.

4. You will be prompted to update your password. Follow the instructions provided.

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