Help & Support

What time will the newspaper be delivered?  

The New Zealand Herald is delivered to subscribers and retailers by 6am for Metro Auckland Monday to Friday and by 7am on Saturday's and in regional areas, with some exceptions.

The Herald on Sunday is delivered by 7am across all areas except for Waiheke and Wellington.

The Northern Advocate, Northland Age, Bay of Plenty Times, Rotorua Daily Post, Hawke's Bay Today are delivered by 6am weekdays and 7am Saturday.

Whanganui Chronicle is delivered to subscribers and retailers by 6.30am.

Rural addresses may be serviced via the New Zealand Post's Rural Delivery Service. Papers are delivered by a rural delivery contractor. If we are unable to align your address with an existing rural delivery route, you will be advised accordingly.

For any queries regarding your deliveries, please call our customer contact centre on 0800 100 888 (The New Zealand Herald) or 0800 001 099 (Regional Newspapers).

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