Help & Support

    How do I cancel my Listener subscription?  

    For subscriptions purchased via the Listener, Viva or NZ Herald website please visit “My subscriptions” (link to: https://www.nzherald.co.nz/my-account/profile/subscriptions/) by clicking on your profile at the top right corner of your screen. Then click on the “Cancel subscription” button.

    If you prefer, call our customer contact centre on 0800 111 500

    Our contact centre is open Monday - Friday: 7.30am – 4.30pm

    If you purchased your subscription via the NZH app, you need to cancel your subscription directly with Apple and Google. Please see the links below for how to do this for each platform.

    iOS (Apple iPhone or iPad)

    https://support.apple.com/en-us/HT202039

    Android (Samsung, Google or other smart phone/tablet)

    https://support.google.com/googleplay/answer/7018481

    Was this answer helpful?
    Provide Additional Information
    Your answer has been submitted.
    Please tell us what we could do to make this answer more helpful.

    Still have questions?

    If you can’t find the answer to your question in our FAQs, please reach us through web messenger or customer support.