Emergency services were called to a bus depot in Napier yesterday after a passenger on a service from Hastings suffered a suspected heart attack and died.
For one of the passengers on the bus, Napier man Devon Miller, it was "pretty unsettling and very sad".
It was Mr Miller who first became aware something was not right.
He got aboard the bus at the Dalton St depot after it had arrived and sat behind the middle-aged man, who he said was not moving and whose head was leaning back.
"I heard later he had got on at the hospital. I saw his head was right back and he didn't look right."