With the school holidays having begun and a busy tourist season nearing, the trails had a high volume of foot and cycle traffic and people needed to look out for each other, Ms Butterworth said.
"It's all about respect . . . making sure you stay in control and avoid other users."
Hawke's Bay's trails had become increasingly popular, with a 100 per cent increase in users on all trails in the region since 2014, she said.
More than 200 people were on that section of the trail on Sunday when the accident happened.
"We need to share with care and try and avoid these accidents," she said.
Mr Russell said the accident had left him without his only form of transport because he sold his car recently.
He is an avid cyclist, clocking up more than 250km most weeks, and using his newly purchased electric bike whenever he needs to leave the house.
He had never had an accident while biking until Sunday morning when a cyclist came out from a carpark near the Ellison St junction in front of him so fast they nearly collided.
"It was either hit him or take a fall. I took the fall because if I had hit him the damage and injuries would have been a lot worse."
The other cyclist initially seemed concerned but when he realised that the bike was damaged he gave a fake name and number and sped off, Mr Russell said.
"It shook me up a bit."
His bike's gears have been so damaged that they lock if he tries to ride it and his injuries have meant he will not be able to ride for a while even when his bike is fixed.
Mr Russell has reported the incident to police and hopes to get his bike repaired this week at a cost of at least a few hundred dollars.