"Everything was just chucked all over the place. It was such a mess.
"We were happy everyone was okay but it's been an emotional week.
"It had been a pretty awful experience for them and they struggled to hire another camper van, but when it arrived here there was no way Sylvia [the mother] wanted to travel that way again, so back it went."
Plan B was then put into action and the family flew to Auckland, where they met friends, before setting out to see a bit more of New Zealand before leaving the country.
"It was sad for Mike and I when they left Woodville, they had been a delight to have and their kiddies have been so good," Joy said.
The Barnes' hospitality and care hasn't gone unnoticed, with an outpouring of thanks on Facebook, with people acknowledging the "awesome Woodville spirit".
Tararua District councillor Shirley Hull also congratulated the moteliers on providing the best hospitality and care.
"We are so lucky to have warm-hearted people like you," she said. "You are a perfect remedy for recovery."
On Facebook, Angela Bland wrote: "Thank you for giving this beautiful family a real Kiwi welcome and loving experience."
Mr and Mrs Barnes took over the motel in late 2013 and have refurbished four units, with another four about to be updated.
"It has been a good decision to take on the motel, even though it's a 24-hour commitment," Mrs Barnes said.