Complaints to the Department of Conservation (DOC) have accused the Cape Sanctuary in Hawke's Bay of neglect.
It comes after Radio New Zealand revealed the complaints included concerns about high turnover of staff, the death of two kaka in cat traps in October 2017 and the death of nine Little Spotted kiwi in 2017.
Cape Sanctuary is situated on Cape Kidnappers, on three properties owned by American billionaire Julian Robertson, Andy Lowe and the Hansen family.
Music legend Sir Sir Paul McCartney made headlines last year at the sanctuary when he handled one of the kiwi, named Bubbalicious, who was reared at sanctuary.
Sir Paul's subsequent video was viewed more than 450,000 times and received more than 32,000 reactions.