Napier residents are still unable to have face-to-face contact with the tax man, because the Inland Revenue Department has still not found a suitable permanent location in the city.
About seven months after IRD vacated two floors in the city's public library building because of the building's sub-standard earthquake risk assessment, a department spokesman said the search for a new location continued.
"We are still in the process of arranging a permanent location in Napier. The best and first port of call for customers is through the national call centre."
IRD evacuated 78 staff from the Napier Library building in June, after a Napier City Council assessment found the building to be "earthquake-prone".
Changes to the Building Act last year defined an earthquake-prone building as one that is less than 34 per cent of the strength required of a new building - the NCC assessment found Napier Library to be at just 15 per cent as its lowest point.