Services provided at Havelock North's Waiapu House Lifecare to a woman in her 90s before her death were inadequate, an investigation has found.
Deputy Health and Disability Commissioner Rose Wall was critical that the woman's lifestyle care plan was written late and not adopted into her daily care to manage pain, the mandatory interRAI assessment was not initiated and a last days of life care plan was also not initiated.
She found Heritage Lifecare Limited (trading as Waiapu House Lifecare) in breach of Right 4(1) of the Code of Health and Disability Consumer's Rights.
Wall said the care provided to the woman at Waiapu House Lifecare "was inadequate", and resulted in assessment and interventions not being actioned for the woman to manage her pain and end-of-life care.
The pensioner was initially admitted for respite care and then for hen just under a month later became a permanent resident requiring hospital-level care until she died just over a month later.