A Taradale grandfather is outraged that the cost to change the name on a plane ticket cost more than if he had bought a new one.
David Norman wanted to take his grandson on his first plane trip to Auckland as a school holiday treat.
When the Napier Port worker discovered a scheduling conflict, he asked his wife Dawn to go to Jetstar and change the name on the ticket.
Mr Norman said that previously changing a name was simple: "You would change the name of the accompanying parent on the passenger list and away you go. Not any more: to change the booking is $180 - oh, the joys of technology."
The cheapest April fare for Jetstar's Napier-Auckland route was $39.