"An average call takes less than 15 minutes. So even if they had only one person manning the phone for the entire country … it would take 150 minutes to get my call answered. Thirty minutes if 5 people are answering the phones."
"I did get really sick of the music, going round and round in my head. I can't whistle the tune but I know what it sounds like, for sure."
He has now bought ordered another chilly bin, this time from Kmart.
"It hasn't put me off Briscoes. But it has put me off for a while. If they can't be bothered answering my phone call, I can't be bothered dealing with them."
The Herald contacted Briscoes for comment this morning through its customer service line and email and its head office.
The call to customer services was answered in 12 minutes. An operator said the company would not be able to respond on the weekend.
An automated email from customer service said Briscoes was experiencing a high volume of requests, and a response could be expected within 15 working days.