"We appreciate that some people don't like the chlorine, or don't fully understand why this precaution continues to be taken," he said.
He said a progress meeting was held yesterday, at which the Hawke's Bay District Health Board (HBDHB) and Drinking Water Assessor (DWA) were satisfied that all required maintenance to the physical infrastructure was well under way.
"We have lifted bore heads above ground wherever we can, and upgraded our testing points. However, the programme of work has uncovered new challenges."
The DWA wanted the council to demonstrate it had sufficient information relating to the security of two bores, but at this stage it was "very difficult" to validate how the bores operated within the aquifer. They would be able to gain a deeper understanding of those two bores with an upcoming GNS Science report into the Heretaunga aquifer.
The council remained on track to complete their maintenance by the end of the month.
Napier Mayor Bill Dalton said he was disappointed the city's water supply was still chlorinated.
"I've said so many times that one thing Napier prides itself on is its pure water supply, and I am really keen to get back to being in that position. The problem we have is that ... the decisions on these things have effectively been taken out of our hands."
An HBDHB spokeswoman said there was no set, or agreed date to reinstate the secure status.
"There are set drinking water standards that need to be met before the security status of the source water would be reinstated," she said.
"Part of that is making sure bore heads are secure, as well as eliminating any other risk before the Drinking Water Assessor would lift the requirement to chlorinate."
She said they and the DWA were working with the council to meet the requirements so security could be reinstated.
The council would be delivering information in the next fortnight on the requirement to add chlorine to the network until further notice, how it fits into the government legislation, and what Napier residents can expect to happen over the coming weeks and months.