Passengers who boarded the Air New Zealand flight in Napier which suffered engine failure waited 40 minutes before the plane left the airport, but the delay was unrelated to the later issues.
An observer inside the terminal who wished to remain anonymous waited on the observation deck after passengers boarded the ATR72-500 flight bound for Auckland.
Seventy-one people were on the plane which had to make an emergency landing, returning to Napier soon after taking off at 3.20pm last Friday when one of the engines stopped working.
The observer said passengers boarded the plane at 2.40pm but it didn't take off until 3.20pm.
She said there was a terminal full of people watching and waiting for the flight to depart.